Eclipse Media | Web Design & Development | Halifax | Winnipeg | Toronto

Helpful information so you can understand us better

How are your projects managed and what input will we have?
Projects run through a cycle of discovery, planning, development, implementation and testing. We use dedicated project management software to plan and track everything. Our clients have access to their own client portal for communication and file transmission. You will have an assigned project coordinator and there are some benchmark meetings with a well planned agenda. When a project is finished, results are measurable and adjustments can be made as required.
What will you need from us to for development?
Your project coordinator will provide you with a detailed list of everything that is required, along with time frames for delivery.
Will my site be easy for me to update?
You will love how easy it is. We provide the necessary training and we are available if you need us.
Will my website be found by Google and other search engines?
The short answer is Yes. The long answer – how will it rank -- is more complicated. We are upfront and honest with our clients. There are many factors and variables which determine a ranking with Google and other search engines. Is it a first time site or a makeover? What content is the client willing to generate to keep the site fresh? We know what it takes to get results and provide you with all the options to achieve the best success for your budget.
Will my website be found on mobile devices, such as, smart phones & tablets?
Yes. We optimize for all the major devices and browsers, with responsive designs.
Can the creative designs in my website be used in my branding, such as, business cards, signs, etc?
Absolutely. This will help you achieve consistency with your business branding. Our adaptive designs will meet your needs for any branding material required, online or off.
How long will it take to build?
That depends on the size of the project. Small business websites are typically a matter of weeks. Larger sites could take a few months.
How much will our website cost?
We have the flexibility to provide scalable pricing to meet the needs of our clients. What we aim to provide is the best value for your dollar. Please fill out the REQUEST A QUOTE + form on the side of our website.
What will be the payment schedule?
Our projects require a deposit, followed by an interim payment or payments, and a final payment when the project is complete.
How much is your web hosting and what does it include?
We offer a premium cloud hosting service that is $35.99 per month. On the cloud your site will run faster, providing a better user experience. It is also virtually trouble free since your data is mirrored over several servers. If one server goes down or needs maintenance, no problem; the others keep you running without interruption to your business. Our service includes a regular site back up, extra anti-hacking security, spam protection, 25 G of hosting space and 1 TB bandwidth (comparable to Bell Aliant or Eastlink), along with our personal technical support. Larger packages for ecommerce or heavy traffic or high storage needs are also available upon request.
Can you help us with Social Media?
Yes we can, from strategy and design to implementation and training. Please reply through our Request a Quote form on the side of our website.
If I want to do ecommerce or add new things to my site later, is that a problem?
Not a problem. The internet is a very flexible medium and the systems we use can be integrated with software with virtually any type of practical application. We have built ecommerce platforms for clients using all the major merchant providers, Moneris, Chase Paymentech, Beanstream, Paypal, Evalon and others.
Will I be able to see my website traffic?
Yes, we can set you up with Google Analytics and other types of media tracking software from Social Media tools to Customer Relations Management (CRM) software.

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